Last Updated: August 12, 2026

At Shop Bouske, we want you to be satisfied with your purchase. Please review our refund and returns policy before placing your order.

1. Returns

Due to the nature of our products, especially food, beverages, herbal products, and other consumable items, we generally do not accept returns once an order has been delivered.

If you receive a product that is damaged, incorrect, or defective, please contact us as soon as possible so we can review the issue.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • Any other information that may help us investigate the issue

After reviewing your request, we may offer a replacement, store credit, or refund when appropriate.

3. Refunds

If your refund request is approved, the refund will be issued to the original payment method whenever possible.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

4. Non-Refundable Items

The following items are generally not eligible for returns or refunds unless they arrive damaged, defective, or incorrect:

  • Food and beverages
  • Herbal products
  • Opened or used products
  • Personalized or customized products
  • Clearance or final-sale items
  • Gift cards

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

6. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to receive the package, additional shipping costs may apply before the order can be reshipped.

7. Shipping Issues

Once an order has been shipped, delivery times may vary depending on the carrier, destination, weather, and other circumstances outside our control.

If your package appears to be lost, delayed, or damaged during shipping, please contact us so we can assist you with the appropriate next steps.

8. Exchanges

We do not generally offer exchanges. However, if you received the wrong or damaged item, please contact us within 48 hours of delivery and we will review your request.

9. Contact Us

If you have questions about our Refund & Returns Policy or need assistance with an order, please contact our customer service team through the contact information available on our website.

Shop Bouske
Authentic Haitian Products, Delivered to You