Return & Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with ShopBouske.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, exchanges, and refunds may be accepted.

1. Return Period

You may request a return within 10 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, when applicable

  • Include all original accessories, tags, and materials

  • Not show signs of damage caused by the customer

Items returned after the 30-day period may not be eligible for a refund or exchange.

2. Items That Cannot Be Returned

Certain products may not be eligible for return for health, safety, hygiene, or other reasons.

Non-returnable items may include:

  • Opened or used personal-care products

  • Food or consumable products

  • Herbal products that have been opened

  • Personalized or customized products

  • Gift cards

  • Clearance or final-sale items

  • Items damaged after delivery due to customer misuse

  • Any item specifically identified as non-returnable on the product page

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

  • A missing item

Contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review the request and determine whether a replacement, exchange, store credit, or refund is appropriate.

4. How to Request a Return

To request a return, contact us with:

  • Your full name

  • Order number

  • Email address used for the order

  • Product name

  • Reason for the return

  • Photos of the product, when applicable

Contact:

Email: [INSERT YOUR BUSINESS EMAIL]

Please do not send an item back before receiving return instructions from us.

5. Return Shipping

Unless the item was damaged, defective, incorrect, or otherwise covered by an error on our part, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is approved because we sent the wrong item or the item arrived damaged or defective, we may provide return instructions or cover reasonable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your bank, credit card company, or payment provider.

Please allow additional time for your financial institution to post the refund to your account.

7. Partial Refunds

In certain situations, only a partial refund may be issued.

Examples may include:

  • Items returned with signs of use

  • Items missing original parts or accessories

  • Items damaged after delivery

  • Items that are not in their original condition

The amount of any partial refund will depend on the condition of the returned item.

8. Exchanges

If you need to exchange an item, contact us before returning it.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

9. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We may be able to cancel an order if it has not yet been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, the order may need to be handled under our return policy.

10. Refused or Undeliverable Packages

If a package is returned to us because the customer:

  • Provided an incorrect shipping address

  • Refused delivery

  • Failed to pick up the package

  • Was unavailable to receive the package

Additional shipping charges may apply before the order can be reshipped.

If the order is refunded, original shipping charges may be deducted from the refund when permitted by applicable law.

11. Sale and Clearance Items

Sale, clearance, and final-sale items may have different return conditions.

If an item is marked Final Sale at the time of purchase, it may not be eligible for return or refund unless required by applicable law.

12. Refunds for Lost Packages

If tracking shows that a package was delivered to the address provided at checkout, ShopBouske may require additional information or documentation before approving a refund.

We may work with the shipping carrier to investigate delivery issues.

13. Fraudulent or Abusive Returns

ShopBouske reserves the right to refuse returns or refunds where there is evidence of:

  • Fraudulent activity

  • Repeated abusive return behavior

  • Product substitution

  • Intentional damage

  • Misuse of the return policy

This does not limit any rights you may have under applicable consumer protection laws.

14. Contact Us

For questions about returns or refunds, please contact us:

ShopBouske

Website: ShopBouske.com

Email: [INSERT YOUR BUSINESS EMAIL]

Phone: [INSERT YOUR BUSINESS PHONE NUMBER]

Business Address: [INSERT YOUR BUSINESS ADDRESS]

We are happy to help you with questions regarding your order, return, exchange, or refund.

Important: This policy should be customized to match the actual products you sell, shipping practices, payment processors, and consumer-protection laws applicable to your business.